Privacy Policy 

1. Scope

This Privacy Policy governs any kind of processing where we are acting as a data controller (including collection, use, transfer, storage, and deletion) of personal information. It applies to data collected through any means, actively as well as passively, from persons located anywhere in the world.

We are guided by the following principles when processing data:

​

1. We will only collect data for specific and specified purposes, and we will make it clear at the point of collection how it will be used.
    

2. We will not collect data beyond what is necessary to accomplish those purposes.
    

3. We will only use your personal information for the purposes for which it was collected, unless otherwise stated in this policy or with your consent.
    

4. We will seek to verify and update your data periodically and accept requests from you for amendment.
    

5. We will apply appropriate technical and organisational measures to keep your data secure.
    

6. We will not retain data in identifiable form longer than necessary for its purposes or as required by law.
    

 

2. Information We Collect

We may collect the following types of information when you interact with us:

​

• Name, email address, phone number, and contact details
   

• Payment information (processed securely via third-party providers)
   

• Information you provide in enquiry forms, questionnaires, or during coaching sessions
   

• Information about your business (if relevant)
   

• Technical data such as IP address, browser type, and website usage (via cookies and analytics tools)
   

If we obtain special category data (for example, details about your health or personal wellbeing), we will always obtain your explicit consent first.

 

​

3. How We Use Your Information

We use your personal data to:

​

• Provide and deliver our coaching services
   

• Respond to enquiries and manage bookings
   

• Process payments and issue invoices
   

• Improve our website and services
   

If in future we send optional updates or marketing emails, you will always have the choice to opt out or unsubscribe at any time.

 

​

4. Legal Basis for Processing

We process personal data on the following lawful bases:

​

• To perform a contract (e.g. delivering coaching services you have booked)
   

• To comply with legal obligations (e.g. maintaining tax records)
   

• With your consent (e.g. for special category data or optional updates)
   

• For our legitimate interests (e.g. improving services, maintaining website security)
   

 

5. Data Sharing and Third Parties

We do not sell your data. We may share limited personal data with trusted third parties who support our business operations, such as:

​

• Payment processors (e.g. Stripe, PayPal)
   

• Scheduling platforms (e.g. Calendly, Acuity)
   

• Website hosting and analytics providers
   

All third parties are required to keep your information secure and only use it in line with data protection law.

 

​

6. Data Retention

We only keep your personal data for as long as necessary to provide our services and to comply with legal and accounting obligations. Coaching-related records are generally retained for up to six years for tax and legal purposes, unless a shorter retention period applies.

 

​

7. Your Rights

Under UK GDPR, you have the right to:

​

• Access the personal data we hold about you
   

• Request correction of inaccurate data
   

• Request deletion of your data (“right to be forgotten”)
   

• Restrict or object to certain processing
   

• Request data portability
   

• Withdraw consent (where consent is the basis of processing)
   

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
   

 

8. Links to Other Websites

Our website may contain links to external websites. Please note that these sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before submitting personal data.

 

​

9. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse site traffic. You can control cookie settings through your browser.

 

​

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

 

​

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, organisation, or legal requirements. Updates will be posted on this page.  This privacy notice was last updated on 26 September 2025.

 

​

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: support@mindsetmorph.co.uk

​

​

​